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Customer Research Manager
Job Posted: 19 days ago
Salary: £ 43,000 - 43,000 / Annum
Job Type: Permanent
Location: Yorkshire and the Humber
Expire in: 9 days
Job Description
Customer Research Manager
Salary: £43k
North East England
Hybrid role
Grafton Recruitment is delighted to be working with a purpose-led organisation in the housing sector to appoint a Customer Research Manager. This is a fantastic opportunity to lead on insight strategy and ensure customer voices are at the heart of business decisions.
THE ROLE:
Some of your responsibilities as a Customer Research Manager:
Design and lead a customer insight programme using a wide range of research methodologies to enhance understanding of customer needs and ensure their input shapes business strategy.
Oversee the development and implementation of customer satisfaction measurement tools, managing relationships with research suppliers and setting robust research frameworks and analysis standards.
Map out the full customer journey.
Managed third-party research providers to ensure all methods are rigorous, compliant with regulations, and produce actionable insights.
Translate complex data into compelling stories that drive action and inform strategic decision making.THE CANDIDATE:
Successful candidate will demonstrate:
Will have proven experience in a similar Customer research leadership role.
A genuine interest in customer insight and a strong analytical mindset.
Practical experience in delivering end to end quantitative research projects, including survey design and data interpretation.
The ability to collaborate with a wide range of stakeholders including senior decision makers.
Outstanding communication skills.
|You will be required to hold a current and valid driving licence.
The ability to present data in a clear and impactful way.
HOW TO APPLY:
To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Matthew Foster on: (url removed)
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