Hiring Now: Customer Resolution Specialist Near You – Apply Today!
Your Next Customer Resolution Specialist Job Starts Here – Apply Now!
Customer Resolution Specialist
Job Posted: 5 hours ago
Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Epsom, Surrey
Expire in: a month
Job Description
If you are passionate about improving customer satisfaction through effective complaints management and service improvements, then this role is for you!
* Based in Epsom
* Up to £30,000 salary (DOE)
* Monday – Friday, 9am – 5:30pm
* Excellent benefits package
* Free parking
Job Description:
* Serve as the primary point of contact for customer complaints, ensuring they are addressed promptly and professionally to maximize first-contact resolution.
* Conduct thorough investigations into complaints, identify root causes, and draft detailed responses to maintain a fair and consistent approach.
* Create and maintain complaint reports that highlight key trends, recurring issues, and areas for service improvement.
* Perform quality assessments on complaint resolutions and customer interactions to ensure compliance with company standards and regulatory requirements.
* Provide feedback and coaching to Customer Service teams to enhance complaint-handling skills and reduce recurring issues.
* Ensure adherence to Customer First and Consumer Duty principles, embedding best practices in all customer interactions and resolutions.
* Work closely with internal stakeholders to refine processes, streamline complaint handling, and improve the overall customer experience.
* Review and enhance society communications to ensure clarity, accuracy, and compliance with regulatory expectations.
* Analyse complaints data and management information (MI) to derive insights and inform strategic decisions.
* Lead engagement meetings and share best practices with other departments to improve first-contact complaint resolution.
Person Specification:
* Demonstrated experience in customer service with a strong emphasis on complaint handling and resolution.
* Proficient in data analysis, with the ability to identify trends and generate insightful reports from customer feedback.
* Exceptional written and verbal communication skills, ensuring clear, professional, and effective complaint responses.
* In-depth knowledge of Consumer Duty regulations and customer protection standards.
* Experience in, or a willingness to learn, preparing reports, compiling complaint summaries, and presenting key insights to senior stakeholders.
* Highly detail-oriented with a proactive approach to problem-solving and service improvement.
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employerBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Resolution Specialist job near me in Epsom, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).