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Customer Resolution Team Mananger
Job Posted: 6 days ago
Salary: £ 27,500 - 28,500 / Annum
Job Type: Permanent
Location: Stratford-upon-Avon, Warwickshire
Expire in: 22 days
Job Description
Customer Resolution Team Manager
Stratford-upon-Avon
37.5 hours per week (Monday to Friday)
£27,500-£28,500 DOE
About the Company
Our client is a leading UK provider of field service solutions, delivering external agency services primarily to the utilities sector. With a strong focus on compliance and customer satisfaction, they offer a dynamic and professional environment from their Head Office based in Warwickshire.
Role Overview
A fantastic opportunity has arisen for a confident, enthusiastic, and motivated individual to join the operational management team as a Customer Resolution Team Manager. You will be responsible for managing a team of 6–8 staff who support customers facing challenges with account resolutions and payment arrangements.
This role requires strong leadership skills, the ability to drive performance, and a customer-focused approach to ensure all client and internal service standards are met. You’ll also contribute to continuous improvement through project work and process development.
Key Responsibilities
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Lead, motivate and support a team to achieve service levels and performance targets.
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Oversee daily work allocation and monitor completion in line with client and internal requirements.
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Conduct regular coaching sessions, one-to-ones, and team meetings.
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Monitor and support inbound and outbound call activity, handling customer interactions when needed.
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Perform quality checks, including call audits, and provide feedback to ensure consistent service standards.
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Use root cause analysis to improve team and customer outcomes.
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Manage team absences, performance issues, and act as the first point of escalation.
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Work closely with clients and internal departments to maintain strong relationships.
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Support departmental management with projects and improvements.
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Ensure compliance with company policies, data security, and regulatory requirements.
Essential Skills & Experience
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Proven experience in a team leader or team manager role.
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Strong people management and coaching skills.
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Excellent communication and interpersonal abilities.
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Highly organised, with a proactive and solution-focused mindset.
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Comfortable working in a fast-paced, target-driven environment.
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Proficient in using IT systems and management tools.
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Adaptable and able to manage change effectively.
Desirable
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Experience in debt resolution or collections (not essential).
What’s on Offer
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A supportive and collaborative team environment.
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Opportunities for development and contribution to business improvements.
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Involvement with a respected and regulated service providerBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Resolution Team Mananger job near me in Stratford-upon-Avon, Warwickshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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