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Customer Sales Advisor
Job Posted: 21 hours ago
Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: Birmingham
Expire in: a month
Job Description
Job Title: Customer Sales Advisor
Salary: £25,500 per annum
Bonus: £500 performance bonus every 6 months
Hours: Monday to Friday, 8 hours per day
Flexible start and finish time between 7:45 AM and 7:00 PM
Weekends: Required to work 1 weekend in every 3
Role Overview
The Customer Sales Advisor plays a key role in ensuring customers receive consistently excellent service. This position involves handling daily customer interactions, maintaining high operational standards, and, in the absence of management, taking responsibility for day-to-day tasks and decision-making.
Key Objectives
Deliver an exceptional customer experience at all times
Maximise sales and support the achievement of store financial targets
Recognise and act upon opportunities to increase occupancy and revenue
Maintain high standards of presentation and cleanliness
Ensure full compliance with health & safety guidelines for staff and customers
Follow all operational procedures and company policies consistently
Main Responsibilities
Respond to sales enquiries over the phone and face-to-face, advising on available services
Maximise every customer enquiry to achieve personal and team sales targets
Carry out administrative duties to ensure compliance with company procedures
Maintain a clean, organised, and professional environment
Lone working will be required; during such times or when management is absent, you may be given key holder responsibilities
Forklift operation as required (training will be provided if applicable)
Implement and follow procedures to minimise and recover bad debt
Conduct regular physical inspections of the premises and customer areas
Perform general housekeeping and other ad hoc tasks as needed
Person Specification
To succeed in this role, candidates should demonstrate:
Strong written and verbal communication skills
Ability to speak clearly and actively listen to customer needs
Self-discipline, organisation, and attention to detail
Comfort working both independently and within a small team
Ability to confidently represent company services following training and inductionBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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