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Customer Service Account Executive
Job Posted: an hour ago
Salary: £ 24,000 - 30,000 / Annum
Job Type: Permanent
Location: DL1, Haughton le Skerne, Darlington
Expire in: a month
Job Description
Customer Service Executive - Debt Management - Top 100 UK Employer! – Darlington DL1
£24,000 + Performance Bonus - £30,000 OTE (No Sales)
Tailored Training - Office based - Amazing Culture & Benefits
Enjoy 25 days holiday + bank holidays, free fresh fruit, and a packed calendar of social events all year round. Plus, receive exceptional training designed just for you to help you thrive.
Monday to Sunday Shift Rotation:
Mon–Fri, 8am–8pm - 2 weekends in 6 (WFH) 9am–1pm
We want resilient problem solvers, top communicators, great listeners, and customer service experts!
Are you a natural problem-solver with a calm, confident phone manner? This role is for someone passionate about making a real difference. You’ll be on the front line – supporting customers, understanding their situations, and delivering smart, balanced solutions with care and confidence.
Join one of the UK’s Top 100 Best Companies to Work For — a buzzing, supportive call centre team in Darlington where 90% of calls are inbound. This is not a sales role — it’s about listening, helping, and creating real solutions.
Responsibilities:
* Answer incoming calls quickly and professionally, ensuring all responses align with company policies and procedures.
* Communicate clearly and compassionately with customers, adhering to all internal and external guidelines.
* Provide regular feedback on call volumes and types to support team performance.
* Use our systems efficiently to keep accurate records for both clients and customers.
* Find balanced solutions, negotiating effectively to meet the needs of both customers and the business.
We Need:
* Experience in a similar call centre or a fast-paced customer service environment.
* Excellent communication and active listening skills—you must be confident and clear on the phone.
* Genuine enthusiasm, empathy, and a strong commitment to outstanding customer service.
* The ability to quickly understand information and adapt to changing situations.
* Confidence working independently and thriving as part of a team.
* The capacity to stay calm, focused, and effective even under pressure.
Demi @ Duval is recruiting, get your application over todayBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Account Executive job near me in DL1, Haughton le Skerne, Darlington! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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