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Customer Service Administrator / Customer Service Manager
Job Posted: 13 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Buckinghamshire
Expire in: a month
Job Description
NEW VACANCY! (PK9003)
CUSTOMER SERVICES ADMINISTRATOR / CUSTOMER SERVICE MANAGER
COMMUTABLE FROM BUCKINGHAMSHIRE / OXFORDSHIRE / HERTFORDSHIRE - please contact me for further location details
SALARY £25-45K (Depending on Experience) + 23 Days Paid Holidays plus Bank Holidays + Statutory Sick Pay
HOURS: Monday to Friday - 9am till 5pm (1hr Lunch Break)
Our client is a privately owned corrugated sheet plant, they manufacture bespoke industrial and retail packaging supplying a wide range of clients. The company is a growing business and have recently invested into business.
They are currently looking for a Customer Services Manager or Customer Service Administrator to efficiently manage operations of the office including all tasks of the Customer Service Administrators, including answering customer queries, raising specifications, raising quotations and making samples/processing orders. You will be supported by the Senior Leadership Team with ultimate responsibility to the Commercial Director.
Key Responsibilities:
Keeping eyes and ears open to identify, prevent and fix problems proactively
Manage and implement the highest level of Customer Service that the industry can provide throughout the company
Customer Service Administrator members of the team will be able to do some of jobs within this list and will be trained by the Manager
Ensure phones are answered and emails are replied to promptly
Work with Production Director and Operations Director to answer queries about impending or late deliveries
The Operations Director will specify when orders can be made and when they can be delivered. Production Manager to fulfil this when Operations Director is unavailable or on Holiday
Answer queries about past orders, current prices etc
Take orders, enquiries, raise credit notes requests
Deal with all manner of other queries and problems
Raise new customer details and delivery destinations
Raise standard FEFCO and ECMA specifications
Work with reps to help generate rough designs for bespoke packs and fittings whenever necessary, and raise them as specifications
Offer advice on alternative styles and board grades whenever possible
Design solutions that consider the client's requirements for their packaging line, protecting the contents, promoting the client's brand, protecting the environment, minimising the use of raw materials, reducing waste, increasing opportunities to reuse and recycle and how it will be manufactured
Identify when it is appropriate to recost existing specifications e.g. when it has not been ordered for a long time and we have an opportunity to regain the work
Raise quotes for all specs raised. Suggest alternative quantities where appropriate
Include by default, forme and stereo costs whenever possible
If the company can't make it in house or make it efficiently in-house, get prices from suppliers for farmed-out work
Raise the quotation reflecting on previous orders from the client and guidelines from Sales Director or Commercial Director
Maintain margin at 34% with target to improve this to 38%
Managing and defining with the assistance of the Operations Director and other members of staff their approved supplier list for farmed out products and proactively improving it
Prepare CAD files and make samples and request samples from subcontractors
Ensure raising of works orders happens promptly, normally by a member of the Customer Services Team, normally on the day it's received
Work closely with the Operations Director to work out when prospective orders can be made and delivered. Production will update the Lead Time board
Ensure works order paperwork is raised. Inc artwork sheets, forme drawings, delivery notes
Give attention to first time run jobs to ensure artwork cutter guides are correct and ready for ordering
Raise purchase orders for the best supplier. This is normally the cheapest supplier but other factors, like lead time, will be influential
Support Stock management that's lead by Operations Director
Ensure all orders are acknowledged promptly. Target within 24 hours of receipt of order
Ensure Printers and hardware are suitable for the Customer Services Team
Provide ADHOC IT support when possibleBefore You Apply
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