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Customer Service Administrator (German-Speaking)
Job Posted: 8 hours ago
Salary: £ 25,000 - 26,125 / Annum
Job Type: Permanent
Location: BS1, Bristol, City of Bristol
Expire in: a month
Job Description
Real Recruitment is excited to be working on behalf of our client to find an German-Speaking Insurer Support Administrator to join their Bilingual Customer Service Administration teams based in Bristol (BS1) on a full time, permanent basis.
This is a fantastic opportunity for a customer-focused Administrator to join a growing team in a supportive environment where your contribution is valued, and your skills can develop.
What’s Available To You:
SALARY: £25,000 - £26,125 per annum DOE
* Hybrid Working Available - 3 days in the Bristol office & 2 WFH days
* Life Insurance | Private Medical
* Company Pension
* Health & Wellbeing Programme
* A fantastic, modern workplace designed for you
* Subsidised cafeteria
* Based in Central Bristol with great transport links nearby
* Full training and ongoing development opportunities
* A supportive, inclusive working environment where your contributions are valued
About The Role:
As an Insurer Support Representative/Administrator, you will be responsible for delivering exceptional customer service to German-speaking business clients. Your key duties will include investigating and evaluating insurance losses, handling queries, and providing complaint resolution in line with industry standards. You’ll be joining a team that prides itself on treating customers fairly and offering high-quality service.
Key Responsibilities:
* Investigate and evaluate insurance claims, ensuring accuracy and fairness.
* Handle customer service queries from French-speaking clients, including complaint resolution.
* Ensure compliance with FCA guidelines and underwriter standards.
* Accurately log and interpret data in the system, following up with relevant parties as needed.
* Arrange repairs, replacements, or payments for insured equipment and manage salvage when necessary.
* Translate documents and correspondence as required.
* Meet weekly and monthly productivity targets, supporting the team to achieve business goals.
Working Hours: 37.5 hours per week | Monday to Friday
About You:
* You will be fluent in German, both spoken and written to a professional standard.
* MUST HAVE previous experience in communicating in both written & verbal formats to GERMAN SPEAKING customers
* Experience in customer service or claims processing, ideally within an insurance environment (beneficial, but not essential)
* Strong organisational and prioritisation skills with excellent attention to detail.
* Confident communicator with a focus on delivering outstanding customer service.
* Adaptable, team-oriented, and capable of working independently.
* Familiar with MS Office applications and able to maintain accuracy in data entry.
PLEASE NOTE: Candidates living more than 55 miles from Bristol City Centre will not be considered unless they are relocating to Bristol before employment commences.
If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you. Apply today to join a dynamic and growing teamBefore You Apply
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