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Customer Service Administrator
Job Posted: 10 hours ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Felixstowe, Suffolk
Expire in: a month
Job Description
Customer Service Administrator
Location: Felixstowe, UK
Salary: Up to £30,000 (DOE)
We are recruiting for a highly organised and service-oriented Customer Service & Administration Coordinator to support the Transport & Operations and Customer Service teams for a leading Logistics company, based in Felixstowe.
You'll play a vital role in managing the daily inbox, coordinating bookings and amendments, and acting as a key first point of contact for haulage, groupage and container transport enquiries.
Working Hours: Monday - Friday (8:00am - 5:30pm)
Package Benefits:
Bonus Scheme
Private Medical Scheme
Pension matched up to 8%
Life Assurance
25 days holiday plus 8 bank holidays
Excellent training programme.
Opportunities and encouragement for progression within the company.Key Responsibilities:
Manage daily inbox, action emails, amendments, and escalations efficiently.
Take bookings, liaising with customers, carriers, and internal teams to ensure accurate details
Support Transport & Operations teams by providing information and resolving queries.
Handle customer service interactions via calls and emails, building strong client relationships.
Maintain accurate records and updates in systems, supporting smooth logistics operations.Requirements:
Excellent customer service skills
Previous administrative experience
Attention to detail and strong organisational skills with good IT proficiency
Experience in haulage, groupage, container transport, or general logistics operations is desirable.WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.
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