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Customer Service Administrator

Job Posted: 10 days ago

Salary: £ 26,748 - 29,749 / Annum
Job Type: Permanent
Location: Stonehouse

Expire in: 18 days

Job Description

Customer Service Administrator

Location: Stonehouse
 Job Type: Temp to Perm
 Salary: £26,748 per annum
 Hours: Full-time

About the Role

We are currently recruiting for a Customer Service Advisor to join a well-established manufacturing business based in Stonehouse. This is an excellent opportunity to join a company known for its great team culture, supportive management, and long-term career opportunities.

This role is offered on a temp-to-perm basis, providing the chance to demonstrate your skills and secure a permanent position within a stable and growing organisation.

You will play a key role in delivering high-quality customer service, managing customer queries and complaints, and ensuring issues are resolved efficiently while maintaining a positive customer experience.

Key Responsibilities

Ensure all customer complaints and queries receive a first response
Investigate issues thoroughly to identify root causes and determine appropriate solutions
Accurately log and manage cases within the company’s system
Proactively keep customers updated on the progress of their enquiries
Liaise with internal departments such as Production, Dispatch, Purchasing, and Sales
Monitor and manage your own workload to ensure timely resolution of cases
Escalate issues when additional support is required
Maintain high standards of customer service and professionalism at all times
What We’re Looking For

Previous customer service experience (telephone or office-based)
Strong organisation and time management skills
Excellent communication and listening skills
Ability to remain calm under pressure
Good attention to detail and accurate data entry skills
A positive, team-focused attitude
What’s on Offer

Salary of £26,748 per annum
Temp-to-perm opportunity with long-term stability
Supportive team environment and great culture
Opportunity to develop within a growing business
Immediate start available
Please send cv to 

COM1

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service Administrator job near me in Stonehouse! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!