Hiring Now: Customer Service Administrator Near You – Apply Today!

Your Next Customer Service Administrator Job Starts Here – Apply Now!

Customer Service Administrator

Job Posted: 2 days ago

Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: Reading, Berkshire

Expire in: a month

Job Description

Our prestigious client is currently recruiting for a Customer Support Administrator to join their team. The main purpose of this position is to deliver excellent service to both our existing and potential customers, making sure every enquiry, issue, or request is handled quickly, efficiently, and professionally from start to finish. 

Job Type: Permanent
Working Hours: Monday - Friday, 8.30am - 5pm
Location: Reading, office based 
Salary - £25,000  As the Customer Support Administrator, you will be responsible for:  

Acting as the first point of contact for customers, logging and tracking faults on Salesforce through to resolution.
Scheduling and coordinating engineer diaries to make the best use of time and resources.
Communicating with customers to arrange engineer visits, breakdowns, maintenance, installations, and collections.
Processing customer orders for supplies, parts, and consumables using Xero, including sales orders and delivery notes.
Creating quotes and correspondence for supplies and maintenance contracts for both existing and prospective customers.
Managing customer queries and resolving issues in a calm, helpful, and efficient manner.
Arranging the shipping of parts and supplies to customers and engineers.
Helping in the warehouse with shipping machines and completing admin tasks.
Carrying out general Salesforce admin, including updating customer contact and address details.
Ordering and maintaining stock levels for engineer parts.
Assisting with processing sales orders when required.
Helping with one-off tasks and projects as they come up. The successful Customer Support Administrator will have the following related skills and experience:  

A proactive, positive attitude with a natural ability to solve problems.
Strong admin skills, good numeracy and literacy, and great attention to detail.
Previous experience in a customer service or support role.
Confidence following processes and procedures.
Clear and friendly communication skills, both written and verbal.
Comfortable using Microsoft Office and general PC systems.
Experience with Salesforce and Xero is a bonus, but not essential.
A team player with a "can-do" mindset who's happy to support others.
A full UK driving licence is helpful, but not essential

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Administrator job near me in Reading, Berkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!