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Customer Service Administrator

Job Posted: 8 days ago

Salary: £ 12.71 - 12.71 / Hour
Job Type: Contract
Location: Dronfield

Expire in: 19 days

Job Description

CUSTOMER SERVICE ADMINISTRATOR

TEMPORARY TO PERMANENT

MONDAY – FRIDAY - WORKING HOURS BETWEEN 8AM - 6PM 

1 SATURDAY PER MONTH

£12.71 PER HOUR

S18 -DRONFIELD - MUST BE ABLE TO DRIVE 

LOOKING FOR SOMEONE TO START ASAP

We are currently supporting our client who is seeking a Temporary to Permanent Customer Service Administrator to join their existing team. As a Customer Service Administrator, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.

Duties include but not limited to:

Handling incoming calls for diverse clients. Efficiently manage and respond to inbound calls from a broad spectrum of clients
	
Ensuring a professional and tailored approach for each interaction.
	
Recording detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective follow-up. This includes contact, purpose of the call, and any other relevant specifics for call-back details or further actions.
	
Scheduling and Booking Appointments
	
Coordinate and manage appointment bookings on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.
	
Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases
	
Provide a wide range of administrative duties including document management, filing, updating records, and assisting with any additional tasks required to support smooth office operations.
	
Managing Live Chat Interactions by engaging with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary, while maintaining a friendly and professional tone.

Experience:

Good interpersonal and communication skills
	
Excellent telephone manner
	
Excellent customer service skills
	
Ability to deliver tasks to tight deadlines
	
Ability to complete admin tasks accurately and follow instructions
	
Confidence and ability to establish effective working relationships both internally and externally
	
Ability to work on own initiative
	
Ability to multi-task in a fast-paced high-volume environment
	
Ability to work in a pressurised environment
	
Touch Typing Skills - preferred not essential

If you are a motivated individual with a passion for customer service and meet the qualifications outlined above, we invite you to apply for this exciting opportunity as a Temporary Customer Service Administrator!

EMA25

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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