Hiring Now: Customer Service Administrator Near You – Apply Today!

Your Next Customer Service Administrator Job Starts Here – Apply Now!

Customer Service Administrator

Job Posted: 15 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Grangemouth, Falkirk

Expire in: 13 days

Job Description

Your new company 
You will be joining a well-established and reputable business based in the Grangemouth area. With a strong presence in the UK, the company specialises in providing efficient, reliable distribution services to a broad range of commercial clients. Known for its commitment to operational excellence and customer satisfaction, the organisation offers a collaborative and supportive working environment where employees are encouraged to develop and grow.

Your new role 
As a Customer Service Administrator, you will play a key role in supporting daily operations and ensuring a high standard of service delivery to customers. You will act as a central point of contact for client enquiries, coordinating closely with internal departments to ensure smooth communication and timely resolution of issues.
Key responsibilities will include:

Handling inbound calls and emails from customers in a professional and timely manner
Processing customer orders, updating systems, and maintaining accurate records
Liaising with internal teams to track order progress and communicate status updates
Resolving customer queries, complaints, and service issues efficiently
Supporting general administrative duties such as data entry, reporting, and documentation
Assisting with scheduling and ensuring service-level agreements are metThis is a fast-paced role that requires strong organisational skills and the ability to prioritise workload effectively.
What you'll need to succeed 
To be successful in this role, you should have:

Previous experience in a customer service or administrative position 
Excellent communication skills, both written and verbal
Strong attention to detail and a high level of accuracy
The ability to remain calm under pressure and manage multiple tasks simultaneously
Good IT skills, including experience with Microsoft Office and CRM or transport systems
A proactive and team-oriented approach with a willingness to learn
What you'll get in return 
In return, you will receive:

A competitive salary and benefits package
Opportunities for training and career progression within a growing organisation
A supportive and friendly team environment
Exposure to a dynamic and essential industry sector
Stable, long-term employment with a respected local employer This role is ideal for someone looking to build a career within customer service and logistics while contributing to a high-performing team.

What you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Administrator job near me in Grangemouth, Falkirk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!