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Customer Service Administrator

Job Posted: a month ago

Salary: £ 28,000 - 35,000 / Annum
Job Type: Permanent
Location: Sandbach, England, United Kingdom

Expire in: 10 hours

Job Description

Customer Service Administrator

Location: Sandbach - Office Based
Salary: £28,000 - £35,000 dependent on experience + benefits

An excellent opportunity has arisen for a highly organised and customer-focused Customer Service Administrator to join a growing and ambitious business based in Sandbach.

This position is ideal for someone who enjoys working in a fast-paced SME environment and is looking to develop their career within a company that offers genuine long-term progression opportunities.

The successful candidate will play a key role in supporting customers, coordinating audits and training administration, processing orders, and ensuring a consistently high standard of customer service delivery across the business.

Key Responsibilities

Manage customer audit accounts, including scheduling audits, maintaining audit calendars, preparing audit documentation, processing audit reports, and coordinating contract renewals 
Provide day-to-day administrative support to site auditors, including preparation and printing of audit paperwork 
Prepare customer budgets and monitor customer spend, making adjustments where required 
Proactively follow up customer accounts where there has been a reduction or pause in activity 
Resolve customer queries and complaints efficiently, identifying appropriate solutions and ensuring timely resolution 
Process customer orders in line with company procedures 
Create quotations for existing customers and proactively follow up opportunities 
Manage incoming calls and act as the first point of contact for customer enquiries 
Maintain accurate customer records and general business documentation 
Coordinate customer training records, including annual reminders, bookings, acknowledgements, and certification 
Liaise with customers to arrange waste collections and service bookings 
Support the setup of new customer sites, including account forms, agreements, purchase orders, audit scheduling, reporting, and customer communications 
Update and amend audit reports where required 
Create and print customer labels, including bespoke label designs 
Work collaboratively with sales and operational teams to maintain a high level of customer service and ensure customer information is effectively shared across departments Requirements

The ideal candidate will have:

Previous experience within a customer service, administration, account coordination, or office support role 
Strong organisational skills with excellent attention to detail 
Confident and professional communication skills, both written and verbal 
The ability to manage multiple priorities and work effectively in a busy environment 
A proactive and positive approach to problem solving 
Good IT skills, including experience using Microsoft Office and internal systems 
Confidence communicating with customers via telephone and email Benefits

Competitive salary of £28,000 - £35,000 dependent on experience 
Opportunity to join a growing and successful business
Genuine career development and progression opportunities 
Supportive and collaborative working environment 
Varied and rewarding role with real responsibility 
This is an excellent opportunity for an experienced administrator or customer service professional looking to join a business where they can make a genuine impact and develop their career long term

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Administrator job near me in Sandbach, England, United Kingdom! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!