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Customer Service Administrator

Job Posted: 20 hours ago

Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: Irlam, Greater Manchester

Expire in: a month

Job Description

Customer Service Administrator

Location: Irlam office (4 days office-based, 1 day hybrid following successful probation)
 Salary: £26,000
 Contract: Full-time

The Opportunity

We are looking for an organised, proactive and customer-focused administrator to join a growing business. This varied role combines customer service, order processing and general administration, supporting customers from initial enquiry through to successful order completion.

This opportunity would suit someone who enjoys working in a fast-paced environment, is confident using online systems and takes pride in providing excellent service while maintaining high levels of accuracy.

Key Responsibilities

Customer Service

Respond to customer enquiries via email and online chat.
Assist with product, order and delivery queries.
Deliver friendly, professional and efficient customer support.
Resolve routine issues and escalate more complex queries when required.
Follow up quotations, enquiries and outstanding customer requests.
Build and maintain positive customer relationships.

Order Processing

Process customer orders accurately and efficiently.
Verify customer and delivery information before orders are completed.
Review order confirmations and manage bespoke customer requirements.
Support the product returns process.

Administration

Provide general administrative support across the business.
Maintain accurate customer and supplier records.
Update information across internal systems.
Assist with purchase orders and supplier administration.
Support stock and product data management.
Contribute to process improvements that enhance efficiency and customer experience.

About You

We're looking for someone who is reliable, personable and eager to learn. You should have:

Previous experience in administration, customer service, order processing or a similar role.
Strong written communication skills.
Excellent attention to detail and organisational ability.
Confidence using Microsoft Office and learning new systems.
A practical, solutions-focused approach to customer service.
The ability to manage multiple priorities effectively.
A positive, flexible attitude and willingness to support the wider team.Experience within an e-commerce, online retail or order fulfilment environment would be beneficial but is not essential.

What Success Looks Like

In this role, you will:

Process orders accurately and on time.
Deliver prompt and helpful customer support.
Ensure customers are kept informed throughout their order journey.
Identify and resolve issues proactively.
Maintain accurate records and systems.
Become a dependable member of the wider team.

What's on Offer

A varied role within a growing business.
Full training on products, systems and processes.
Opportunities to develop skills across customer service, administration and business operations.
A friendly and supportive working environment.
20-25 days annual leave plus bank holidays.
Company pension scheme.
Monday to Friday, 9:00am-5:00pm (37.5 hours per week).
Birthday leave, annual retention bonus, enhanced sick pay after qualifying service and additional benefits.

About the Culture

This is a role within a close-knit team where everyone contributes to the success of the business. You'll be trusted to take ownership of your work, work independently when needed, and support colleagues across different areas of the operation. In return, you'll have the opportunity to make a real impact and grow with the business.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Administrator job near me in Irlam, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!