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Customer Service Administrator

Job Posted: a day ago

Salary: £ 26,000 - 27,948 / Annum
Job Type: Permanent
Location: GU2, Guildford, Surrey

Expire in: a month

Job Description

Customer Service Administrator
Our client is seeking an organised and proactive Customer Service Administrator to manage a portfolio of client accounts and act as the main point of contact for account-related matters. This varied role combines account management, invoice processing, payment administration, and sales support within a fast-paced environment.
Benefits include:
  * Competitive salary
  * Bonus scheme of up to 12% of annual salary
  * 10% employer pension contribution
  * 25 days holiday plus bank holidays
  * Hybrid working (up to 3 days from home after probation)
  * Life assurance (5x annual salary)
  * On-site parking
  * Ongoing training and career development
  * Supportive team environment and regular social events
Key Responsibilities:
  * Manage a portfolio of client accounts and maintain strong client relationships.
  * Act as the lead contact for all account-related queries.
  * Support new client onboarding and account setup.
  * Process invoices, credit notes, payments, and account statements.
  * Assist with overdue account management and payment reminders.
  * Monitor account activity, identify risks, and maintain accurate records.
  * Review client documentation and ensure compliance with internal procedures.
  * Support credit limit administration and reporting requirements.
  * Work closely with the Sales team to identify and refer business opportunities.
  * Provide administrative support to the wider Operations team.
Skills & Experience:
  * Previous administration, account management, customer service, or sales support experience.
  * Strong organisational skills and attention to detail.
  * Excellent communication and relationship-building abilities.
  * Experience with invoicing, payments, CRM, or finance systems is advantageous.
  * Ability to manage multiple priorities and work accurately under pressure.
  * Commercial awareness and a proactive approach to problem solving.
  * Experience reviewing financial information or credit reports is beneficial, although full training will be provided.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted

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