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Customer Service Administrator
Job Posted: 8 hours ago
Salary: £ 25,500 - 26,500 / Annum
Job Type: Permanent
Location: Brackley, West Northamptonshire
Expire in: a month
Job Description
Customer Service Administrator
Location: Brackley, Northamptonshire (Office-based)
Salary: £25,500 - £26,500 per annum DOE
Contract Type: Permanent | Full-time (40 hours per week)
About the Role
Our client, a well-established organisation within the home services sector, is seeking a proactive and organised Customer Service Administrator to provide first-class administrative support across its UK network. This is an excellent opportunity to join a reputable company that values growth, customer satisfaction, and strong working relationships.
Key Responsibilities for the Customer Service Administrator role:
* Accurately log and track sales turnover and match customer contracts to goods orders.
* Approve orders, resolve queries, make amendments, and liaise with suppliers for quotations.
* Process daily orders promptly upon receipt of payment, issue purchase orders, and provide estimated delivery dates and dispatch confirmations.
* Maintain credit control processes, ensuring goods orders are processed within agreed timescales.
* Report and log any damaged or missing items and manage completion certificate receipts.
* Handle general telephone queries and customer complaints in a calm and professional manner.
* Coordinate the ordering of flowers and gifts for the network as needed.
* Assist with sending agreements and arranging conference facilities for training and meetings.
* Undertake any other reasonable duties within the scope of the role.
Customer Service Administrator - Candidate Profile:
Essential:
* Previous experience in an administrative role.
* Proficiency with the full Microsoft Office Suite.
* Strong communication and customer service skills.
* Excellent organisational and time management abilities.
* Ability to work independently and collaboratively within a team.
* Calm, polite, and professional telephone manner.
Desirable:
* Basic financial administration experience.
* Familiarity with CRM systems.
What’s on Offer in this Customer Service Admin position:
* A supportive team environment within a reputable, values-driven company.
* Opportunities for growth and development.
* Inclusive and respectful workplace culture.
Key Terms:
* Administration
* Credit Control
* CRM Systems
* Microsoft Office Suite
* Customer ServiceBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Administrator job near me in Brackley, West Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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