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Customer Service Administrator
Job Posted: 3 hours ago
Salary: £ 12.85 - 12.85 / Hour
Job Type: Temporary
Location: Welwyn Garden City, Hertfordshire
Expire in: a month
Job Description
Customer Service Administrator
£12.85ph
3 month contract
Full time- 37 hours per week- Monday to Friday
Office based- Mundells, Welwyn Garden CityIn the role you will be providing professional support to the extensive customer base and a team of Customer Account Managers whilst reporting to the Customer Services Team Leader. You will be handling inbound and outbound telephone based customer queries on a daily basis with the goal of driving excellence in customer satisfaction and promoting the organisation while increasing the company's revenues through increased sales.
Main Areas of Responsibility
Your range of Customer Service and administrative duties will include;
* Providing excellent customer service on all enquiries via the telephone, email or the web-platform.
* Providing support on general customer matters and dealing with third party correspondence.
* Completing accurate and efficient input of sales orders within agreed SLA's and responding to delivery enquires.
* Communicating with the Customer Account Managers, buyers and other internal partners on customer order enquires.
* Assessing customer needs and making pro-active recommendations. Upsell and cross sell where possible
* Undertake a range of administrative duties, filing, faxing, scanning and photocopying and deal with all general matters including, correspondence, invoices and timesheets according to local procedures
* Occasional Reception cover during times of Sickness or Annual Leave.
Experience required:
* Strong customer service background,
* Confident in dealing with phone based customer enquiries across internal and external customers with the ability to multi task and prioritise resource to achieve the business goals.
* Competency in using and managing computer databases, call management systems and spreadsheets.
* An excellent telephone manner
* Demonstrates a good working knowledge across software packages such as Microsoft Office.
If you have the right skills for this role, apply today!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your applicationBefore You Apply
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