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Customer Service Administrator
Job Posted: a day ago
Salary: £ 19.6 - 19.6 / Hour
Job Type: Contract
Location: Leicester, Leicestershire
Expire in: a month
Job Description
Kinetic recruitment are looking for an experienced Customer Service Administrator to join our client based in Groby, supporting the management of customer service team. If you're highly organised, proactive, and enjoy working across departments in a fast-paced environment, this is a fantastic opportunity to make an impact.
Location:
Groby (Hybrid working - remote & office-based)
Pay Rate:
£19.60 per hour
Working Hours:
37.5 hours per week (7.5 hours per day)
Flexible start times
Key Responsibilities:
* Contract Administration: Manage the full lifecycle of customer service contracts, from setup to renewal, ensuring accuracy and efficiency.
* Order Processing: Enter service orders into SAP, manage billing schedules, support revenue recognition, and keep internal databases updated.
* Customer Support: Build positive relationships with customers, help them understand their contract benefits, and coordinate with service teams to ensure expectations are met.
* Internal Coordination: Work closely with Sales, Service, Engineering, and Finance teams to ensure contract terms, pricing, and deliverables are aligned.
* Billing & Payment Support: Resolve invoice queries promptly and support on-time payments to ensure healthy cash flow.
* Data Management: Maintain accurate records and support reporting, audits, and compliance processes.
* Continuous Improvement: Suggest and support process improvements to increase efficiency and enhance the customer experience.
What We're Looking For:
* Proven experience in customer service, administration, or contract support (ideally in an engineering, industrial, or service-based environment).
* Excellent communication, organisation, and multitasking skills.
* Proficient in Microsoft Office; experience with SAP or similar ERP systems is a plus.
* Comfortable working cross-functionally and handling a varied workload.
* Fluent in English (additional languages are a bonus).
* Able to travel up to 15% of the time if needed.
What You'll Get:
* £19.60 per hour
* Hybrid working - part-remote, part-office-based in Groby
* Flexible start times to support work-life balance
* 37.5 hours per week (7.5 hours per day)
* A collaborative and supportive working environment
* A chance to grow in a dynamic, customer-focused team
If you're organised, service-oriented, and ready to step into a rewarding and flexible role - we'd love to hear from you!
Kinetic Plc is a specialist recruitment consultancy with over 40 years' experience supporting the engineering, manufacturing, and technical sectors. Every application is treated with care and attention, and we aim to contact all candidates wBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Administrator job near me in Leicester, Leicestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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