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Customer Service Administrator
Job Posted: a day ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Basingstoke, Hampshire
Expire in: a month
Job Description
Are you highly organised, thrive in a fast-paced environment, and love keeping things running smoothly behind the scenes? If you're a natural problem solver with a passion for juggling tasks and talking to people, this could be the perfect role for you.
We’re on the hunt for a confident, detail-driven Customer Service Administrator to join a dynamic Service Delivery team. This role is at the heart of everything my client does – making sure engineers are where they need to be, jobs are booked in seamlessly, and clients stay informed and happy.
Forget filing papers and waiting for emails. This is hands-on, fast-moving service and project administration – where you’ll be coordinating schedules, talking to customers, and ensuring every service job is set up for success.
What You’ll Be Doing:
* Own the job booking process – schedule, track and update site visits from first call to job completion
* Liaise with clients – manage incoming calls and queries, keeping customers updated and informed with professionalism and care
* Support project delivery – help prepare small works quotes and stay on top of ongoing or upcoming projects
* Stay on top of stock – manage storeroom levels and liaise with finance for regular stock checks and orders
* Help streamline scheduling, reporting, and admin processes to make things easier for everyone
* Be a go-to contact – for visitors, deliveries, service queries, and everything in between
What We’re Looking For:
* Experience in Customer Service Administration, Service/Site Coordination, or Business Operations Support
* Strong organisation and coordination skills with the ability to juggle multiple priorities
* A confident communicator who’s great on the phone and calm under pressure
* Customer-focused and solution-oriented – always looking to help
* Comfortable with systems and tools – especially scheduling or reporting platforms (bonus points if you’ve used them in a similar role)
Why Apply:
* Be a key player in a high-performing, supportive team
* Work in a role where your attention to detail and organisation really matters
* Competitive salary and real opportunities to grow
If you’re ready to take on a busy, varied, and rewarding admin role where no two days are the same – hit ‘Apply’ now or give us a call to learn more. We'd love to hear from you!
If you don’t hear from us within 5 working days, please consider your application unsuccessful for this position. We appreciate your interest and encourage you to apply for future opportunities with usBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Administrator job near me in Basingstoke, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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