Hiring Now: Customer Service Administrator Near You – Apply Today!
Your Next Customer Service Administrator Job Starts Here – Apply Now!
Customer Service Administrator
Job Posted: 2 days ago
Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: Chester, Cheshire West and Chester
Expire in: a month
Job Description
Our client is seeking a dynamic and motivated Customer Service Administrator to join the Customer Service Team, ensuring the highest standards of service are consistently met.
This is an exceptional opportunity for a Customer Service Administrator to join this global company within their prestigious, modern Chester office.
Salary: £27,000
The Customer Service Administrator will be rewarded with a fantastic benefits package including, 26 days annual leave plus bank holidays, contributory pension scheme, life assurance, free onsite parking and more.
Key Responsibilities:
The successful candidate will:
· Be the first point of contact for B2B customers
· Provide level 1 support of handling all incoming interactions and escalating as per correct procedures
· Handle high inbound call volumes whilst also maintaining interactions via live chat and case management
· Accurately enter and maintain data in the CRM system
· Understand and confidently discuss product portfolios across multiple brands with B2B customers
· Work towards set KPI’s and Targets
· Effectively handle complaints in line with regulatory requirements
· Provide trouble shooting solutions to support customer queries
· Assist and train customers on specific needs
Essential experience:
The successful candidate will:
· Be Motivated and driven to offer outstanding customer experience in every customer interaction including inbound/outbound calls, emails, and live chat
· A keen eye for attention to detail
· Ability to multitask, updating cases in CRM during call handling
· Capability to learn complex product portfolios
· Experience of maintaining data in CRM to enable reporting and analysis of trends
· Case management experience
· Ability to manage own workloads and priorities
· Experience of working in a call centre
· Desire for continuous improvement of ways of working
· Have an enthusiastic and positive can-do attitude
· No essential but previous experience of working with Salesforce is desirable
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancyBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Administrator job near me in Chester, Cheshire West and Chester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).