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Customer Service Administrator
Job Posted: 3 days ago
Salary: £ 25,000 - 26,000 / Annum
Job Type: Permanent
Location: Bromsgrove
Expire in: 25 days
Job Description
Job Title: Customer Service Administrator
Location: Bromsgrove
Salary: Up to £27,000 dependant on experience
Hours: Monday to Friday 9am-5.30pm
We are proud to be working in partnership with a leading vehicle leasing broker that is currently experiencing an exciting period of growth. As a result, they are looking to expand their team with the addition of a Customer Service Administrator.
Our client is a well-established, family-owned business operating in the vehicle leasing sector as a credit brokerage. They are fully authorised by the FCA and are members of the BVRLA.
In essence, they act as the link between finance providers, manufacturers, and dealerships, delivering a seamless and straightforward service to their customers.
Your role will be to process customer orders, ensuring all the correct finance documentation is in place, and the customer receives the correct vehicle whilst ensuring that any customer queries are resolved in line with SLA agreements.
What's in it for you?
24 days holiday plus bank holidays
Free onsite parking
Uniform provided
Standard pension
Day to day duties will include the following:
Being the first point of contact for customer, dealer or funder queries
Ensure orders are processed as quickly as possible
Consistently monitoring the funder systems and promptly responding to ensure there are no delays
Maintaining regular contact with the dealership throughout the process
Raising and processing financial contracts , ensuring accuracy of data
Cross referencing information on the financial contract with the signed order to ensure all information is accurate
Obtaining additional proof of ID and address information from the customer
Identifying and chasing late admin fee payments
Liaising with the dealership and customers to organise deliveries
Following delivery of the vehicle, requesting information from dealership
Being the first point of contact for any customer complaints
Supporting the business with striving towards funder and dealer targets by ensuring the full process is completed as soon as possible
As an individual you will need the following experience:
Previous experience within a leasing, brokerage or FCA regulated environment desirable
Able to manage your own day to day workload
Strong communication and interpersonal skills
Ability to demonstrate high levels of accuracy, attention to detail and efficiency
Strong PC skills including the use of Microsoft Outlook, Word & Excel
Drive and focus to meet customer expectations
Able to build relationships with customers
Self-starter who is highly motivated and willing to learn
Can work under pressure while delivering high quality work
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