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Customer Service Administrator
Job Posted: 7 days ago
Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: Ipswich, Suffolk
Expire in: 21 days
Job Description
Time Appointments are delighted to be working on behalf of a national organisation who are looking for an experienced Customer Service Administrator to join their growing team based on the outskirts of Ipswich.
Duties & Responsibilities:
* To be the main point of contact for customers, Project Managers, Depots and Fitters
* Organising engineer’s diary
* Helping customers with their faults in their product
* Dealing with any issues/complaints
* Processing replacements in a timely manner
* Obtaining new parts and organising them to be fitted by engineers
* Answering inbound calls
* Liaising with customers in regard to products needing to be service under their warranty period
* Ensure all works are scheduled and allocated to the relevant departments
* Delivering excellent levels of customer service
To be successful in this role you will have to possess outstanding customer service and problem-solving skills. The ideal candidate will have experience within a similar role and is used to working within a fast-paced environment. You will also need to proficient on all MS packages. Experience dealing within a busy, fast paced environment would be advantageousBefore You Apply
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