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Customer Service Administrator
Job Posted: 5 days ago
Salary: £ 26,000 - 27,177 / Annum
Job Type: Permanent
Location: SN3, Stratton Saint Margaret, Borough of Swindon
Expire in: 22 days
Job Description
M4 Recruitment are seeking a proactive and detail-oriented Customer Support Administrator to join our client's close-knit Customer Support Team. As the first point of contact for our customers and Field Sales Team, you’ll play a vital role in delivering exceptional service, processing orders, and resolving enquiries with efficiency and care.
This role is ideal for someone who enjoys working in a fast-paced environment, has excellent communication skills, and thrives on providing high-quality support that enhances the customer experience.
Working Hours
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Monday to Friday: (8.45am – 5.00pm)
Key Responsibilities
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Accurately process customer orders received by phone and email, ensuring prompt turnaround.
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Provide product support and offer practical solutions to customer queries.
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Efficiently manage and resolve a wide range of customer enquiries.
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Collaborate with internal departments to ensure seamless order fulfilment and strong interdepartmental relationships.
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Maintain and update customer account information, ensuring accuracy and completeness.
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Handle complex customer complaints, working towards quick, effective resolutions and clear communication.
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Follow up with customers for outstanding payments or purchase orders to avoid fulfilment delays.
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Work towards individual and team KPIs, supporting the achievement of overall performance targets.
Skills & Experience Required
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Strong verbal and written communication skills.
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Excellent attention to detail and high accuracy in data entry.
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Ability to work well within a team and collaborate across departments.
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Organised and able to manage multiple tasks efficiently.
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Confident in using Microsoft Office (especially Outlook) and CRM systems.
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Willingness to learn about our products and services to better support customers.
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Strong problem-solving skills and a customer-first mindset.
If you're passionate about delivering excellent customer service and enjoy working in a supportive team environment, we'd love to hear from you.
M4 Recruitment are an employment business and operates as an equal opportunities employer. Permission to place an advertisement for the above-mentioned position has been obtained by the clientBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Administrator job near me in SN3, Stratton Saint Margaret, Borough of Swindon! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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