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Customer service administrator
Job Posted: 5 days ago
Salary: £ 12 - 12.5 / Hour
Job Type: Contract
Location: Hucknall, Nottinghamshire
Expire in: 23 days
Job Description
Are you experienced with administration work? Do you have experience in customer service with administration? We have an opportunity for a Customer service administration in Hucknall location.
Job Title: Customer service administration
Duration: Long term contract
Location: Hucknall
Salary: £12.50 p/h
Working hours: 35 hours
Main Purpose of the Role:
Facilitate the accurate and timely execution of transversal business processes across Customer Services and Back Office functions
Monitor performance of business processes to ensure outputs meet required standards (accuracy, efficiency, quality, and timeliness)
Provide administrative support to the Invoicing Team, including creating, downloading, and outsourcing customer invoices
Handle customer requests relating to purchase orders and copy invoices, ensuring queries are resolved promptly
Monitor and manage multiple shared inboxes, triaging and responding to a wide range of customer queries
Create new customer accounts accurately within the ERP system
Process amendments to existing customer accounts in a timely and compliant manner
Ensure data integrity across systems and maintain up-to-date records
Execute a wide range of customer service administration tasks, working within defined targets and KPIs
Collaborate with colleagues and other departments to ensure consistent service delivery
Identify opportunities for process improvements and contribute to efficiency initiativesNecessary Experience:
Bachelor's degree or equivalent qualification or experience required
Strong communication skills with the ability to liaise confidently across teams and with customer's
Excellent attention to detail and high level of accuracy in data entry and documentation
Logical problem-solving ability with a proactive and solution-focused approach
Ability to work under pressure in a target-driven environment, while managing multiple priorities
Strong organizational and time-management skills
Strong experience in use of analytical tools and softwareIf this is something that you would be interested in please apply with your updated CV and I will be happy to connect at your convenient time.
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