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Customer Service Administrator
Job Posted: 3 hours ago
Salary: £ 23,810 - 23,810 / Annum
Job Type: Permanent
Location: Glasgow
Expire in: a month
Job Description
Customer Service Administrator
📍 Location: Glasgow ( Work from Home)
💰 Salary: £23,810 per annum
📄 Contract Type: Permanent
🕘 Hours: Monday to Friday, 9:00am - 5:30pm
Are you passionate about delivering outstanding customer service? Looking for a role that offers flexibility, development, and a supportive team environment? Our client is seeking a proactive Customer Service Administrator to join their dynamic Glasgow-based team.
Following a comprehensive training period in their city centre office, you'll transition to working from home, with monthly in-office team days to stay connected and engaged.
Why Join Us?
Customer-Centric Culture: Be part of a team that values strong customer relationships and puts service excellence at the heart of everything.
Flexible Working: Enjoy the benefits of remote working while staying connected through regular team-building sessions.
Career Development: Grow your skills and progress your career in a supportive and forward-thinking environment.Key Responsibilities:
Customer Relationship Management: Build and maintain strong relationships with new and existing customers to ensure satisfaction and loyalty.
Inbox & Enquiry Handling: Respond to customer queries via a central mailbox, ensuring timely and accurate communication.
Quotation Preparation: Generate and issue quotations in line with company policies.
Order Updates: Keep customers informed on lead times, order progress, and delivery updates.
Inbound Call Management: Handle incoming calls, assist with order tracking, parts, and returns.
Feedback Collection: Gather customer feedback to support continuous improvement.What We're Looking For:
Excellent Communication: Confident and professional telephone manner with strong written and verbal skills.
Customer-Focused Attitude: A genuine commitment to delivering high-quality service.
Problem-Solving Ability: Capable of resolving customer issues efficiently and effectively.
Motivated & Results-Driven: Enthusiastic about achieving great outcomes for customers.
Tech-Savvy: Proficient in MS Office, especially Excel.Additional Information:
Location: Office is just a 5-minute walk from Glasgow Central Station. Candidates should ideally be based in Glasgow or a commutable distance.
Training: Initial 3-6 week training period in the Glasgow office to ensure you're fully equipped for success.
Urgency: This is an immediate opportunity as the client enters their busiest trading period.📞 Interested?
Call us on (phone number removed) to discuss your experience and learn more about this exciting opportunity. We look forward to hearing from you!
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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