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Customer Service Administrator
Job Posted: 22 hours ago
Salary: £ 26,800 - 26,800 / Annum
Job Type: Permanent
Location: BS3, Leigh Woods, North Somerset
Expire in: a month
Job Description
Talented People are hiring on behalf of an industry leader for a Customer Service Administrator who are going through very exciting growth plans!
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, process-driven environment? Our client, a leading leasing organisation, is expanding their Contracts Team and looking for a detail-oriented Customer Service Administrator to support customers through the crucial final stages of their leasing journey.
Job Title: Customer Service Administrator
Location: Just outside Bristol
Job Type: Full-time, Permanent
Salary: £26,800 with a salary review after probation
Office Hours: 09:00 – 17:30 Monday – Friday
Key Responsibilities:
As a vital part of the operations team, you’ll ensure a seamless experience for customers during the contract signing process:
* Proactively contact customers to advise them of their upcoming vehicle delivery.
* Request and collect essential documents (e.g. driver's license, bank statements).
* Send out finance documents tailored to each finance provider’s process.
* Provide guidance and support to customers throughout the signing journey.
* Follow up with customers every 24 hours to ensure prompt document return (especially for in-stock vehicles).
* Carefully check all returned documents for completeness and accuracy (matching signatures, IDs etc).
* Upload completed documents to finance providers for final approval.
* Once authorised, hand over the case to the updates team to complete the process.
* What We're Looking For:
What We’re Looking For:
* Minimum 2 years’ experience in customer service phone based experience
* Proven ability to build relationships and deliver exceptional customer service
* Excellent communication skills – both verbal and written.
* Strong attention to detail and a high level of accuracy.
* Ability to work efficiently and manage follow-ups in a time-sensitive environment.
* A customer-first mindset with a proactive approach to solving problems.
* Previous experience in customer service, admin, or finance-related roles is desirable.
Why Join?
* Be part of a dynamic and growing company with clear progression opportunities.
* Work in a supportive team environment that values great service and collaboration.
* Enjoy the satisfaction of helping customers by providing exceptional customer serviceBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Administrator job near me in BS3, Leigh Woods, North Somerset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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