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Customer Service Administrator
Job Posted: 6 hours ago
Salary: £ 27,000 - 28,000 / Annum
Job Type: Permanent
Location: BH23, Christchurch, Dorset
Expire in: a month
Job Description
Location: Christchurch
Salary: £27K-£28K
Hours: 38 hour week, Mon -Thurs: 8am–4:30pm and Fri: 8am–2pm, or
Mon – Fri 8am – 4.30pm, office based
Benefits: 20 days holiday + bank holidays (3 days to be used for Christmas shutdown), pension, free parking, full training provided.
Aspire Jobs is pleased to be working exclusively with our client who are a leading manufacturer in their field.
This is the perfect chance for a passionate professional looking for a Customer Services or Account Manager position where you can deliver exceptional customer service to their key clients. Our client is looking to expand the team, and this role could progress into a Team Leader position for the successful candidate over time. This role is all about delivering a proactive service to customers and updating them on delivery delays or production issues before they contact you!
Your role will be to manage the customers, take and process the orders and manage the entire order cycle from start to finish. You will also manage the customer's expectations with regards to production delays and delivery schedules, keeping them informed and always updated.
Key Responsibilities of the Customer Services Administrator:
* Taking and processing orders and handling the order cycle from start to finish
* Answering incoming calls from clients and dealing with enquiries
* Maintaining the CRM system
* Building good working relationships with clients
* Liaising with the production team and organising deliveries.
* Updating clients of any delays to orders and managing expectations
Key Experience of the Customer Services Administrator:
* Proven experience within a customer service, sales administrator or account manager position
* Ability to provide exceptional customer service
* Excellent communication skills, both written and verbal
* Ability to work within a fast-paced environment
* Strong attention to detail
* Excellent organisational skills
* Proficient with IT systems and ERP/CRM systems
* Proactive communication experienceBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Administrator job near me in BH23, Christchurch, Dorset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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