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Customer Service Administrator
Job Posted: 16 hours ago
Salary: £ 25,000 - 26,000 / Annum
Job Type: Temporary
Location: SL3, Datchet, Royal Borough of Windsor and Maidenhead
Expire in: a month
Job Description
Customer Service Administrator
Datchet
Full Time 37.5 hours per week, to start ASAP, 6 months minimum temporary role
£25,000 - £26,000
(full description available)
Opportunity
An opportunity to work for a well-established, growing organisation. Providing the chance to learn and develop within a strong team.
With a hybrid approach, offering 2 days per week working from home, with the remainder of the time based at their impressive offices within lovely grounds with onsite parking.
Main Duties
* Manage the responses to Trustpilot and monitoring and supporting Tiktok shop functions
* Review and respond to comments
* Checking and investigating reasons for the complaint to provide recommendations for improvements to processes and policies for improving customer ratings
* Maintain communication with Aftersales service agents
* Manage the systems to provide our consumer with repair options for IG and OG repairs to meet consumer expectations
* Manage repair and replacement requests and processing for products within guarantee period
* Liaise with credit control team to manage issues for processing returns
* Ensure system is kept up to date
Skills and Qualifications
* Able to persuade and influence in a positive way, both verbally and in writing
* Strong written and verbal communication skills.
* Good excel skills and MS packages
* Knowledge of digital technology
* Excellent use of English in a business setting (grammar / letter construction)Before You Apply
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Looking for your next career move? Join a top company hiring Customer Service Administrator job near me in SL3, Datchet, Royal Borough of Windsor and Maidenhead! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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