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Customer Service Administrator/Order Processor
Job Posted: 2 days ago
Salary: £ 13.66 - 13.66 / Hour
Job Type: Temporary
Location: Hadleigh, Suffolk
Expire in: a month
Job Description
Job Title: Temporary to permanent Customer Service Administrators/Order Processors
Job Type: Immediate Start - Temporary Full Time – flex hours between 8am – 5pm / with a view to leading to permanent within a short period
Location: Hadleigh, Suffolk
Rate of Pay : £13.66 per hour
Duties & Responsibilities includes but not limited to:
· Communicate and co-ordinate with all internal departments to ensure that the customer requirements are met and that correct materials are dispatched.
· Communicate effectively with customers both verbally and written.
· Liaise with external suppliers and hauliers to ensure that orders are delivered to the customer on time.
· Deal with any transport issues and liaise with the customer and the haulier to resolve the issues to a satisfactory conclusion.
· Ensure accurate data input, process customer orders from receipt to delivery within company timescales and process invoices and credits where applicable.
· Generate and place purchase orders with suppliers for direct deliveries, including suppliers overseas.
· Raising quotations for the Technical Sales Managers.
· Deal with customer queries and resolve any problems to a satisfactory conclusion, escalating to your Team Leader if required.
· Provide administrative support for the Technical Sales Managers.
· Organize transport including Europe to UK.
· Working within Office 365 applications, as well as other company systems
· Taking Responsibility for maintaining all filing system in line with department processes
· Process all ad hoc administrative duties associated with department processes
· Carry out your duties to the best of your ability, taking into consideration the needs of your colleagues, the organization and its customer.
Skills required:
Excellent communication (both written and verbal) Attention to detail Problem solver Organised and ability to prioritise work Office 365 applications, including SharePoint Working within an ERP systemBefore You Apply
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