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Customer Service Administrator (Warranty Department)
Job Posted: a month ago
Salary: £ Competitive
Job Type: Permanent
Location: Ilminster, Somerset
Expire in: 19 hours
Job Description
Job Title: Customer Service Administrator (Warranty Department)
Location: Ilminster, Somerset
Salary: Dependant on experience (to be discussed at application)
Job Type: Full-time, Permanent
Hours: 9-5 (Mon-Thurs), 9-4.30 (Fri)
What's on Offer:
Opportunity to join a stable and growing business
Generous contributory pension
Cycle to work scheme
Corporate gym membership
Supportive team environment with a strong focus on collaboration
Varied role with scope to develop your skills
Competitive salary and benefits package including 25 days plus BH and free parking
We are currently supporting a well-established and growing manufacturer to recruit a Customer Service Administrator for their warranty department This is an exciting opportunity to join a customer focused organisation where service quality and continuous improvement are at the heart of everything they do.
The Role
As Customer Service Administrator, you will play a key role in delivering a high-quality warranty service, ensuring customers receive a seamless and efficient experience. Acting as a central point of contact, you will manage warranty claims, coordinate service activity, and support internal teams in maintaining strong customer relationships.
This is a varied and fast-paced role, ideal for someone who thrives in a busy environment and enjoys problem-solving, organisation, and customer interaction.
Key Responsibilities
Respond to warranty claims via phone and email in a timely and professional manner
Log all communications and maintain accurate records using the CRM system
Coordinate the dispatch of replacement parts and raise associated orders
Arrange collections of faulty components in line with company procedures
Authorise and organise service callouts in accordance with warranty terms
Process invoices and manage documentation related to service visits
Analyse service reports to identify recurring issues and opportunities for improvement
Build and maintain effective relationships with external service partners
About You
We're looking for an organised and proactive individual with excellent communication skills and a strong customer service mindset.
Experience working in a fast-paced, customer-focused environment
Strong administration skills
Proven ability to manage a varied workload and prioritise tasks effectively
Strong administrative and organisational skills
Good IT skills, including Microsoft Office
Solid communication skills, both written and verbal
Next Steps...To apply for this role please do so online or email your CV to . If you would like to discuss the opportunity prior to application, please contact Vicky on (phone number removed).
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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Looking for your next career move? Join a top company hiring Customer Service Administrator (Warranty Department) job near me in Ilminster, Somerset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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