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Customer Service Adviser (Gr 5)
Job Posted: 3 hours ago
Salary: £ 19.23 - 19.23 / Hour
Job Type: Contract
Location: Sutton
Expire in: a month
Job Description
Customer Service Advisor – Contact Centre
Location: Civic Offices (with hybrid working available once fully trained)
Contract: 6 months minimum
Umbrella Rate: £19.23 per hour
PAYE Rate: £16.57 per hour
Interviews: Face-to-face at the Civic Offices
Start Date: ASAP
We’re currently recruiting for a Customer Service Advisor to join a busy Customer Experience Contact Centre on a temporary 6-month placement. This is an excellent opportunity for someone with contact centre or local authority experience to make a real impact in a fast-paced public-facing service.
Role Overview: As part of a professional, high-performing team, you’ll handle a variety of resident enquiries across services such as Waste, Homelessness, and Highways. The role is initially office-based during training, with the potential to work on a hybrid basis once you're up to speed.
Key Responsibilities:
Responding to resident enquiries by phone and email in a professional and timely manner
Using contact centre systems to log and manage queries
Supporting wider business administration tasks as required
Managing complex cases with empathy and efficiencyEssential Skills & Experience:
Previous contact centre or customer service experience
Confident in using contact centre technology and digital tools
Excellent communication skills – verbal and written
Strong organisational and multitasking skills
Comfortable working in a busy, fast-paced environmentDesirable:
Experience in a local authority setting
Knowledge of services delivered by local government
Familiarity with the local area would be beneficialInterested?
To apply or find out more, please contact George Westhead at Service Care Solutions:
📞 (phone number removed)
📧 (url removed)Before You Apply
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