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Customer Service Adviser - Insurance

Job Posted: an hour ago

Salary: £ 23,500 - 26,000 / Annum
Job Type: Permanent
Location: Northampton, Northamptonshire

Expire in: a month

Job Description

Customer Service Adviser - Insurance

Location: Northampton
 Salary: £23,000-£26,000 + Quarterly Bonus
 Hours: 37.5 per week (Mon-Fri 9am-5:30pm, 1 in 4 Saturdays 9am-1pm)

The Role

Our client is seeking experienced Insurance Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with day-to-day insurance enquiries and providing clear, professional and helpful advice.

You will be responsible for making policy changes, answering general queries, processing renewals, managing the customer diary and carrying out key administrative tasks. You will support customers across a range of insurance products including home, car, boat and holiday home insurance.

About You

Our client requires candidates with previous insurance experience and a genuine passion for customer service. You will be confident, positive and empathetic, with the ability to support a diverse range of customers, including those who may be elderly or vulnerable.

You'll receive full training on products and systems, but strong communication skills, accuracy and an enthusiastic, customer-first approach are essential.

Key Skills & Attributes

Previous insurance industry experience (essential)

Excellent communication and listening skills

Strong attention to detail

Positive, empathetic and customer-focused approach

Good numeracy, literacy and keyboard skills

Flexible, proactive and a strong team player

High levels of integrity, honesty and professionalism

A confident, 'can-do' attitude

Benefits

Salary £23,000-£26,000 DOE

Quarterly bonus (approx. 10% of salary)

25 days holiday + bank holidays, rising with service

Additional day off for your birthday

Full training and career development

Permanent, full-time role (37.5 hours per week)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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