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Customer Service Adviser

Job Posted: 8 days ago

Salary: £ 13.5 - 13.5 / Hour
Job Type: Contract
Location: Sittingbourne, Kent

Expire in: 19 days

Job Description

Title: Customer Service Advisor

Salary: £13.50 per hour 

Location: Sittingbourne, Kent

Contract: 12 Months 

Hours: Monday - Friday, 37.5 hours 

Be the Voice that Makes a Difference

Are you a detail-oriented professional with a passion for delivering top-tier support? We are looking for a Customer Service Advisor to join our team in Sittingbourne. In this office-based role, you will be the backbone of our order processing operations, ensuring our customers receive the high-quality service they expect.

The Perks:

Recognition & rewards: Monthly awards for top performers and opportunities for customer service qualifications.
Modern facilities: Access to an onsite gym (including a Peloton bike!), outside seating areas, and a subsidised canteen with a Starbucks station.
Flexible working: Option to work from home one day per week once trained.
Financial benefits: Competitive pension, private healthcare, and access to the Randstad app for discounts at major supermarkets, cinemas, and restaurants.
Travel: Free on-site parking for all staff.Responsibilities:

Order Management: Process daily customer and sample orders received via various methods in a timely and accurate manner.
Customer Support: Act as a key point of contact for hospitals, wholesalers, retailers, and patients.
Problem Solving: Efficiently resolve queries and escalate issues when necessary, always maintaining a balance of empathy and business focus
Collaboration: Work closely with internal colleagues and warehouse/delivery partners to provide real-time order updates.
Relationship Building: Work with dedicated accounts to build strong, knowledgeable partnerships and track orders from warehouse to delivery.
Quality Control: Monitor shelf life requirements and proactively notify customers of any out-of-stock situations.Your Essential Skills:

Empathetic nature: You are patient, understanding, and genuinely care about improving the lives of others.
Communication expert: You possess a professional telephone manner and clear written communication skills.
IT proficient: Comfortable navigating databases and picking up new systems quickly.
Customer-centric: Previous experience in a busy customer service environment is essential. Ready to start making a difference? Apply today!

Randstad Business Support is acting as an Employment Business in relation to this vacancy

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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