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Customer Service Advisor - Complaints
Job Posted: a day ago
Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: Sevenoaks, Kent
Expire in: a month
Job Description
Our client, a leading business in the Financial Services industry is seeking a Customer Service Advisor to work in their Complaints department on a full-time, permanent basis.
Due to growth our client is looking for a Customer Service Advisor to join their Complaints team, where you will act as the first point of contact for both new and existing customers in a fast-paced, pivotal department within the business.
The ideal candidate will have a minimum of 1 years’ previous office experience, used to working and liaising with customers over the phone, providing a high level of customer service whilst being able to work in a fast-paced environment.
Due to the location of the office candidates are required to have access to their own vehicle and a valid drivers license due to the lack of public transport.
Key Responsibilities:
* Handle inbound calls, providing timely updates to customers whilst managing expectations
* Accurately update and manage internal systems and databases with customer updates and information
* Provide a professional approach to customer enquiries and queries, building and maintaining positive relationships at all times
* Ensure you comply with FCA regulations and standards in all communications
* Complete administrative tasks as and when required
Key Experience:
* A minimum of 1 years’ experience in a customer service advisor role
* Excellent communication, confident liaising with colleagues and clients of all levels
* Good telephone manner
* Able to work both independently and as part of a team in a fastpaced environment
* Able to work with a high level of accuracy and attention to detail at all times
* Confident meeting deadlines
This is a fantastic opportunity for a Customer Service Advisor to join a thriving business at an exciting time of growth.
You will be joining a friendly and close-knit team in a pivotal role in the business where full training will be provided.
CVs are being reviewed, so please apply now for immediate considerationBefore You Apply
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