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Customer Service Advisor (Dutch-Speaking)
Job Posted: 10 days ago
Salary: £ 25,000 - 26,125 / Annum
Job Type: Permanent
Location: Nationwide
Expire in: 18 days
Job Description
Real Recruitment is excited to be working on behalf of our client to recruit a Dutch-Speaking Customer Service Administrator to join their Dutch Bilingual Customer Service team on a full time, permanent basis, with fully remote or hybrid options considered for the right candidate.
What’s Available To You:
This is an excellent opportunity for a highly professional, customer-focused individual who is fluent in Dutch and experienced in delivering service to the Dutch-speaking market, to join a growing team in a supportive environment where your contributions are truly valued
SALARY: up to £26,500 per annum DOE
* Remote Working
* Company Pension
* Life Insurance
* Health & Wellbeing Programme
* Full Onsite Training & Induction Programme
* Fantastic Training & Career Development Opportunities
* All IT Equipment Supplied
What You Will Be Doing As A Customer Service Administrator
As a Bilingual Customer Service Administrator, you will be responsible for delivering exceptional customer service to Dutch-speaking B2B clients. Your key duties will include handling inbound queries from existing customers via telephone and email - This opportunity holds high quality standards as you will be working within the financial services sector.
* Handle customer service queries from Dutch-speaking clients via telephone and email
* Complaints resolution.
* Data-Entry - Log and maintain accurate customer records
* Arrange and process payments for clients
* Translate documents and correspondence as required
* Meet productivity targets, supporting the team to achieve business goals
* Ensure compliance with FCA guidelines and underwriter standards.
Working Hours: 37.5 hours per week | Monday to Friday
What You Will Bring
* You will be fluent in Dutch, both spoken and written to a professional standard
* Strong MS Office experience
* Experience in delivering customer service / Administration within an FCA / Financial Services sector
* Strong organisational and prioritisation skills with excellent attention to detail
* Capable of effectively managing Team relationships remotely
* Hold the right to work in the UK
If you are a motivated, customer-focused individual with a passion for delivering high-quality service and wanting to join a truly fantastic organisation who can offer genuine career development opportunities, we would love to hear from you. Apply and we will be in touch to discussBefore You Apply
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