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Customer Service Advisor- Emergency Breakdown

Job Posted: 7 days ago

Salary: £ 13 - 13 / Hour
Job Type: Permanent
Location: Alfreton

Expire in: 20 days

Job Description

Emergency Breakdown Customer Service Advisor - £13.00 per hour - Derbyshire, DE55 7RH- On-Site

Do you have control room experience and want a role where you can stay calm, take charge, and support people in urgent situations?

At Richford Motor Services, you will join our 24-hour Breakdown Recovery Centre as an Emergency Breakdown Customer Service Advisor, with full training and support from day one

The role

This is not a typical call centre role. Every call is different, and you are the one leading it.

You will be the first person someone speaks to when they are stuck at the roadside. You will quickly understand what has happened, keep them calm, and make sure the right help is on the way without delay.

Your 4 on, 4 off shift pattern means you can properly plan your life, with built-in time off every week rather than waiting for weekends or annual leave.

Key Responsibilities

Take incoming calls and take control of breakdown situations from the start
Keep customers calm and focused by giving clear, simple guidance
Ask the right questions to get to the issue quickly
Make decisions on the best response so support is sent fast
Update systems in real time so nothing is missed
Work with recovery partners to get customers back on the road
About our company

At Richford Motor Services, you are given clear processes, proper training, and the backing of a supportive team. You are trusted to make decisions and grow your confidence in a fast-moving environment.

The Benefits

4 on, 4 off shift pattern, so you get regular, planned time off
On-site parking and a short walk from the train station, making your commute simple
Pension scheme to support your future
20 days holiday (pro rata)
Training and development

Full training so you can handle calls confidently from day one
Ongoing support to help you become quicker and more effective
The person

Previous experience as a Control Room Operator is essential
You communicate clearly and stay in control of conversations
You pick up important details quickly and stay accurate
You stay calm when situations become urgent
You are comfortable working independently and as part of a team
You can use multiple systems at the same time
What’s next

Apply now to secure a role that gives you real responsibility, structured time off, and the chance to move forward in your career

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Advisor- Emergency Breakdown job near me in Alfreton! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!