Hiring Now: Customer Service Advisor - Fraud Prevention Near You – Apply Today!
Your Next Customer Service Advisor - Fraud Prevention Job Starts Here – Apply Now!
Customer Service Advisor - Fraud Prevention
Job Posted: 7 days ago
Salary: £ 13.75 - 16.81 / Hour
Job Type: Temporary
Location: Edinburgh
Expire in: 20 days
Job Description
Job Title: Customer Service Advisor - Fraud Prevention
Location: Edinburgh (Gogarburn) - Hybrid available after training
Contract Type: 12-Month Temporary (with potential to extend or become permanent)
Start Date: 13th October 2025
Pay Rate: £13.75 per hour (up to £16.81 with shift allowance)
Hours: 35 per week, Monday-Sunday, between 8am and 10pm (including some bank holidays)
About the Role
Join the team protecting customers from financial harm and fraudulent activity. This is an opportunity to make a real difference - helping people feel safe and supported while building your own career in fraud prevention.
You'll receive first-class training, ongoing support, and the chance to transition to hybrid working once performance standards are consistently met.
Key Responsibilities
Detect and prevent fraud by using high-risk identification strategies.
Investigate and analyse customer queries, escalating where necessary.
Communicate with internal and external teams to resolve cases quickly and accurately.
Contribute to process improvements and customer service initiatives.
Skills & Experience Required
Previous customer service and telephony experience.
Desirable Customer service advisor - Fraud prevention experience
Desirable financial services experience
Ability to handle fast-paced, high-pressure situations while speaking with customers.
Strong written and verbal communication skills.
High attention to detail and ability to multi-task across multiple systems.
Strong IT competency (Microsoft Office, data entry).
A collaborative, team-focused approach.
What's on Offer
Competitive pay with additional shift allowances.
Excellent training and career development support.
Opportunity to move into a permanent role.
Hybrid working available after training (6 office days per month).
Be part of the team that helps protect customers and their families from fraud - apply today!
Job Title: Customer Service Advisor - Fraud Prevention
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mailBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Advisor - Fraud Prevention job near me in Edinburgh! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).