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Customer Service advisor-German Speaking
Job Posted: 4 days ago
Salary: £ 13.45 - 13.45 / Hour
Job Type: Temporary
Location: Liverpool
Expire in: 23 days
Job Description
Customer Service Advisor- German/English Speaking
Liverpool
£13.45 per hour
Temporary Ongoing Contract
37.5 hours per week
Monday – Friday – Hours between 8am and 4m
Hybrid
**IMMEDIATE START AVAILABLE**
Customer Service Advisor- German/English speaking
The Role
Key responsibilities include:
Deliver personalised and inspiring customer experiences that bring the brand to life, following a ‘sales through service’ approach across phone, email, chat, and potentially social media.
Engage with customers to fully understand their individual needs and requirements.
Support customers across the entire journey by covering an expanding range of services.
Coordinate customer interactions involving multiple stakeholders, including the partner network.
Build in-depth knowledge of vehicles and services, and communicate their benefits to enhance customers’ work, adventure, or outdoor lifestyle.
Consistently meet personal Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Provide actionable feedback to drive continuous improvement of processes and customer experiences.
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The Candidate
Proven experience in a customer service environment, preferably within the automotive industry.
Passion for 4x4 vehicles combined with a strong customer-centric mindset.
Excellent verbal and written communication skills in both German and English.
Ability to tailor information to individual customer needs with clear and effective communication.
Strong interpersonal skills, with the ability to build rapport and relationships with customers.
Excellent listening and problem-solving abilities.
Detail-oriented with a focus on quality and accuracy.
Genuine interest in the campaign brand and its values.
Empathetic approach to customer enquiries while maintaining professionalism.
Comfortable working in a start-up environment with dynamic and evolving processes.
Team player with a proactive attitude and a drive to take ownership of customer issue resolution.
Experience with CRM tools and MS Office applications.
Flexibility to work various shifts, including weekends.
Comfortable working in a dynamic, start-up style environment with changing processes.
Team player with a proactive approach and ownership of customer issues.
Experience with CRM tools and MS Office applications.
Flexibility to work operational hours, including weekends.
Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.
View our latest jobs today on our website (url removed) and follow us on LinkedIn.
Consultant – Aleksandra Follert – (url removed)
ComH
Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
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