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Customer Service Advisor - Home Working
Job Posted: 12 hours ago
Salary: £ 12.48 - 18 / Hour
Job Type: Contract
Location: Glasgow
Expire in: a month
Job Description
£12.48 per hour, remote working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay - inbound calls: customer service, complaint handling and supporting with technical queries.
you must within 35 miles of Perth or Glasgow
Start Date: September 2025
You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up)
Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.
Standard hours: £12.48 per hour, overtime: £18.72 per hour.
Duties:
- Inbound customer service relating to maintenance queries and emergency calls
- Logging customer notes on the systems
- Taking call out payments over the telephone where required
- Complaint handling where required
- Taking full ownership of a call, ensuring the customer receives the highest levels of customer service
What you'll bring with you:
- Excellent IT skills, you will be required to navigate several systems
- Customer service skills
- Listening skills
- Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with
Essential: wifi and a work station set up at home to be successful in this role.
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