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Customer Service Advisor
Job Posted: 5 hours ago
Salary: £ 26,000 - 45,000 / Annum
Job Type: Permanent
Location: Scunthorpe, North Lincolnshire
Expire in: a month
Job Description
Job Summary
We are seeking a motivated and enthusiastic Sales Advisor to join our dynamic team. The ideal candidate will possess a passion for customer service and sales, demonstrating the ability to engage with customers effectively and provide tailored solutions to meet their needs. As a Sales Advisor, you will play a crucial role in driving sales and enhancing the overall customer experience. You must be able to be resilient and to be able to accurately quote, advising customers on technical aspects of steel and aluminium door products supporting customers needs and continue to look after through to order.
No cold calling, all incoming enquiries.
Duties
* Prepare and input quotations accurately into Brad configuration tool and SAP in line with customer specifications and company pricing structure.
* Advise customers on product features, benefits, and pricing to facilitate informed purchasing decisions.
* Maintain an in-depth knowledge of the product range to effectively answer customer queries.
* Act as primary contact for the external sales team, supporting with quotes, technical, product options and lead
* Follow up quotes to support order conversion and build strong customer relationship
* Maintain accurate upto date records of quotes, customer communications, and sales opportunities within SAP
* Support continuous improvement of sales processes and configuration tools (DRIVEWORKS and SAP).
Experience
* Confident communicator with strong telephone and written communication skills.
* Excellent attention to detail and accuracy in quotation preparation.
* Ability to work collaboratively.
* Basic technical understanding and ability to interpret drawings, specifications - desirable
* Experience in an internal sales or technical sales roles or within manufacturing or construction- desirable
* Experience in window, doors or facade manufacturing - desirable
* Experience using systems such as SAP, DRIVEWORKS and product configuration tools
Hours - 8am - 5pm Monday - Thursday, Friday 8:30 - 2pmBefore You Apply
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