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Customer Service Advisor
Job Posted: 2 hours ago
Salary: £ 26,500 - 26,500 / Annum
Job Type: Permanent
Location: Ashford, Kent
Expire in: a month
Job Description
Customer Service Advisor
Ashford, Kent
£26,500 + Incentive Scheme + Benefits
Full-Time | Permanent
Diamond Search Recruitment are delighted to be exclusively representing our client – a leading, innovative brand offering a beautifully designed and sustainable product range for both business and consumer markets. Based in stunning, modern offices in the heart of Ashford, this is a fantastic opportunity to join a well-established and successful company.
We are seeking an experienced and enthusiastic Customer Service Advisor to join their team. This is a key role, ensuring a first-class customer experience while supporting order processing, customer relationships, and the external sales force.
The Role:
Reporting to the Customer Service Manager, your responsibilities will include:
* Handling customer enquiries on stock, deliveries, pricing, and availability
* Processing customer orders and managing your own order book
* Coordinating with internal departments (sales, planning, logistics) to ensure timely delivery
* Keeping customers updated throughout the order journey
* Issuing order confirmations, invoices, and documentation
* Managing complaints and escalating issues when needed
* Supporting the external sales team with customer updates and service
* Building and maintaining strong relationships with customers
The Ideal Candidate:
* Previous experience in a similar customer service or order processing role
* Excellent communication skills – both written and verbal
* Proactive, positive, and customer-focused
* Strong attention to detail and ability to manage multiple tasks
* Confident using Microsoft Office applications (Word, Excel, Outlook)
* SAP/CRM system experience is an advantage
* A team player with a flexible and collaborative approach
Salary & Benefits:
* £26,500 basic salary
* Incentive scheme
* Excellent benefits package
* Modern, high-spec working environment in Ashford town centre
* Opportunity to work for a brand with a reputation for quality and sustainability
Apply now!
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