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Customer Service Advisor
Job Posted: a day ago
Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: Brackley, Northamptonshire
Expire in: a month
Job Description
We are seeking a proactive and enthusiastic Customer Services Advisor to joina small, riendly team. This is a full-time, office-based role where you'll play a key part in delivering exceptional customer service and ensuring the smooth running of our daily operations. The role is full time and office based offering a starting salary from £25,000, experience and skills will be considered. Based just outside Brackley.
Key Responsibilities for the Customer Service Advisor:
Deliver outstanding customer service: Provide professional and friendly support to all customers, ensuring a positive and efficient experience from initial contact through to completion.
Handle incoming calls and emails: Respond promptly and professionally to customer enquiries, offering accurate information and support at every stage.
Communicate effectively: Demonstrate excellent communication skills, both verbal and written, with the ability to convey detailed and sometimes technical information clearly, confidently, and professionally to customers and colleagues.
Process and review reports: Check and interpret detailed information with accuracy, ensuring all relevant data is recorded and acted upon appropriately.
Coordinate deliveries and installations: Schedule and manage deliveries, liaising with colleagues, and third-party providers to ensure timely completion and customer satisfaction.
Maintain records: Update and manage customer databases, ensuring information is recorded accurately and in compliance with company procedures.Key Skills Required for the Customer Service Advisor:
Excellent verbal communication skills: Have ability to engage confidently and professionally with customers, in handling enquiries and escalations calmly and effectively. The ideal candidate will demonstrate strong customer-focused skills, including empathy, patience, and resilience.
Strong written skills: Confident in drafting professional emails, with the ability to convey detailed information clearly and professionally to customers
Proficient in Microsoft Office and general computer systems / databases
Strong attention to detail: A high level of details and accuracy is required
Organisational skills: Be highly organised with the ability to manage multiple tasks, prioritise workloads, and meet deadlines.
Experience: Previous experience in a similar role is an advantage; however, full training will be provided for the right candidate.
Own transport essentialWhat's in it for you?
Competitive salary
No weekends - Monday to Friday 08:30 - 17:30
Free onsite parking
Supportive team environment
Holiday: 28 Days Holiday (Inc Bank Holidays) and Christmas shutdown
Salary: Starting from £25,000 experience & skills will be considered
Employ Direct is a subsidiary of Cameo Consultancy. All suitable applications will be forwarded to our client, and they will be in touch with you directlyBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Brackley, Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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