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Customer Service Advisor
Job Posted: 17 hours ago
Salary: £ 13 - 13 / Hour
Job Type: Permanent Temporary
Location: Milton Keynes, Buckinghamshire
Expire in: a month
Job Description
Customer Service Advisor
MK43 0YL
£13.00 per hour
Temp - Perm
Pin Point Recruitment is currently recruiting for a Customer Service Advisor to join a growing and dynamic customer service team. This is an exciting 12-week temp-to-perm opportunity, offering excellent progression, a supportive working environment, and long-term career prospects.
The Role:
As a Customer Service Advisor, you will play a vital role in delivering excellent service to customers across multiple channels including phone, email, live chat, and social media. This is a target-driven position where you will combine your personality and communication skills with the tools and training provided to deliver high-quality results.
Key Responsibilities:
* Deliver first-class service and support to customers, ensuring all interactions are handled professionally and effectively.
* Manage inbound calls, emails, live chats, and social media queries.
* Handle up to 50 customer calls per day / 250 per week while maintaining high standards.
* Achieve set performance targets, including:
* 5 price reductions per week
* 2 TrustPilot reviews per week
* Average call time of 5–6 minutes
* Customer wait time under 1 minute
* Provide accurate information and solutions, reassuring customers and resolving issues quickly.
* Work collaboratively with the wider team to maintain excellent service standards.
What We’re Looking For:
* Excellent communication skills – both written and verbal.
* A proactive and customer-first attitude, with the ability to remain calm under pressure.
* Previous customer service experience (not essential, but desirable).
* Comfortable working in a fast-paced, target-driven environment.
* Strong problem-solving skills and ability to adapt to customer needs.
Hours of Work:
* Monday to Friday: 9am – 8pm
* Saturday & Sunday: 9am – 6pm
* Rotational shifts including some late shifts: 11am – 8pm
Benefits:
* Temp-to-perm opportunity after 12 weeks for the right candidate.
* Full training provided.
* Career progression and development opportunities.
* Supportive team environment.
If you’re passionate about delivering excellent customer service and are looking for your next opportunity, apply today with Pin Point RecruitmentBefore You Apply
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