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Customer Service Advisor
Job Posted: 3 hours ago
Salary: £ 24,500 - 24,500 / Annum
Job Type: Permanent
Location: SK9, Wilmslow, Cheshire East
Expire in: a month
Job Description
Customer Service Advisor - £24,500
An opportunity has arisen for a team player with resilience, empathy and a knack for multitasking and problem solving to join the customer services team in our newly renovated Wilmslow office.
As a Customer Service Advisor, you will be dealing with contractor queries by phone, email and other digital communication methods. Daily queries range from payment calculations, tax information to online account access help. You will also be responsible for:
* A proactive management of customers' needs.
* Understanding customer needs and effectively managing customer queries
* Understanding how multiple areas of the business operate and how this impacts our contractors being paid
* Problem solving
* Developing and maintaining relationships with other departments within the company
We're looking for people that have experience in high-pressure environments such as retail, hospitality, complaint handling or other environments where your strength as a problem solver really comes into play.
The office and department is looking to change how we work and as part of this, people who are driven to challenge process and take responsibility for workflows would be a valuable skill we are looking for.
The ideal personal characteristics we look for:
* Team player
* Able to multitask
* Ability to remain calm under pressure
* Analytical
* Competent
* Keen to learn and develop
* Able to identify and prioritise tasks
* Good telephone manner
In return, we will offer you
* Team and individual incentives
* Social events
* Diverse, friendly and active workplace
Job Types: Full-time, permanent
Monday - Friday 9am-5:30pm plus excellent benefits and progressionBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in SK9, Wilmslow, Cheshire East! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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