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Customer Service Advisor

Job Posted: 21 hours ago

Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Nottingham, Nottinghamshire

Expire in: a month

Job Description

Customer Service Advisor - 26k - 28k + Bonus!

3 DAYS IN THE OFFICE AND 2 DAYS FROM HOME, ONCE UP TO SPEED WITH SYSTEMS.

  * Investigate and analyse customer concerns, providing accurate and timely responses.

  * Collaborate with internal teams to address root causes and implement corrective actions.

Communication:

  * Maintain open lines of communication with customers, keeping them informed throughout the escalation resolution process.

  * Provide clear and concise updates to both internal stakeholders and customers regarding the status of escalations.

Documentation and Reporting:

  * Document all customer interactions and escalations, maintaining accurate records.

  * Generate regular reports on customer escalations, identifying trends and proposing proactive solutions.

Customer Satisfaction:

  * Monitor customer satisfaction levels and implement strategies to enhance overall customer experience.

  * Proactively seek feedback from customers to identify opportunities for improvement.

Qualifications and Skills:

  * Strong communication skills, both written and verbal.

  * Excellent problem-solving abilities with a keen attention to detail.

  * Ability to work collaboratively in a team environment.

  * Proficient in using relevant software applications for documentation and reporting

Before You Apply

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Bank details.
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Date of birth.

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