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Customer Service Advisor

Job Posted: 9 days ago

Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: IV2, Dalcross, Highland

Expire in: 19 days

Job Description

Customer Service Advisor

Inverness

£27K plus overtime

Role:

To work as part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week.

This is an exciting customer facing role, looking after retail customers, and becoming an integral member of a highly motivated and friendly team.

  * Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively.

  * Complete standard processes efficiently.

  * Deal with customers face to face to deliver good service and develop repeat business.

  *  Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome.

  * Undertake quality controls to ensure all cars are up to standard or take appropriate action to address.

  * Complete daily administrative work as required, both accurately and on a timely basis.

  * Maintain a safe clean working environment in line with health and safety requirements.

  * Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.

  * Provide accurate information to customers.

  * Qualify potential customers and manage risk.

  * Contribute to an ongoing positive team environment.

  * Undertake additional work as required to meet and exceed the expectations of the customers.

  * Competent with Excel and Word.

  * Willingness to work flexibly to meet business and customer needs promptly and effectively.

  * Attention to detail.

  * A calm and analytical approach to problem solving.

  * Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation.

  * Ability to quickly identify and prioritise issues, create solutions and meet deadlines.

  * Ability to work under pressure.

  * Ability to build strong relationships with internal teams and external customers

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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