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Customer Service Advisor

Job Posted: 21 days ago

Salary: £ 25,000 - 26,000 / Annum
Job Type: Permanent
Location: Witham

Expire in: 6 days

Job Description

CUSTOMER SERVICE ADVISOR / WITHAM / UP TO £26,000 / GREAT BENEFITS
 Exciting new opportunity for an enthusiastic, well organised Customer Service Advisor to join a growing, ambitious business in Witham. Friendly working hours (9am-5pm, Mon-Fri) and excellent pay (up to £26k, dependent on experience).
 
 Dalebrook Supplies Ltd is a leading supplier of Melamine tableware and display products, supplying to a wide range of clients globally. With warehouses in China, the UK and Holland, and offices in Witham, Essex and Central London – Where we also host a dedicated showroom – we are well positioned to support our continued growth and international presence. As part of our ongoing expansion, we are excited to offer a fantastic opportunity for a Marketing Manager to join our dynamic team.
 
 Why You Should Work Here:
 Culturally, we adopt a focused and collaborative environment. You will find many of the employees have been with the business for some time, which we feel speaks volumes.

The successful Customer Service Advisor can be assured that you will be joining a solid, professional and secure business, with extensive experience and an array of opportunities.

What’s on Offer?

Competitive pay (up to £26K, based on experience)
Full training and ongoing support
Scope to progress within the business
On-site parking
Key Responsibilities of the Customer Service Advisor:

First point of contact for incoming calls and enquiries
Manage the sales inbox
Qualify incoming leads and ensure that they are efficiently passed on to the Sales team to progress
Provide accurate information and guidance to customers regarding product portfolio, services, orders
Resolve customer issues and complaints in a professional manner time efficiently
Provide administrative support to the Sales Team; Arrange for samples to be sent, Complete Quotation Requests, Action Brochure Requests, Book appointments for Sales team and Showroom visits, Ensure that customers are provided with relevant alternatives where required
Ensure that Customer information is kept up to date and comprehensive within our system (Business Central)
Cross train to provide support for the Order Processing team
Skills & Experience Required:

Previous experience in Customer Service essential
Excellent communication skills both verbal and written
Strong problem-solving abilities and exceptional attention to detail
Proficiency in Microsoft Office programmes such as word, excel essential
Experience in using and utilising systems desired
Able to prioritise workload working both individually and as a team
Ability to work in a fast paced environment
What’s Next?
 Don’t wait around! APPLY NOW for this brilliant new Customer Service Advisor position

Before You Apply

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