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Customer Service Advisor

Job Posted: 3 hours ago

Salary: £ 33,100 - 33,100 / Annum
Job Type: Permanent
Location: Penrith

Expire in: a month

Job Description

Customer Service Advisor

Penrith / Hybrid

£33,100 + package

Full time, permanent

Our client is committed to creating exceptional homes—and an exceptional journey for every customer. Their Customer Service team is central to that mission, and they are looking for a proactive, people-focused Customer Services Advisor to help deliver a consistently outstanding aftercare experience across the region.

If you’re passionate about customer service, thrive in a fast-paced environment, and enjoy working collaboratively to solve problems, this is a fantastic opportunity to make a real impact.

About the Role

You’ll be the friendly, knowledgeable first point of contact for customers, supporting them throughout their post-completion journey and ensuring their experience reflects 5★ standards.

Key Responsibilities

Customer Experience & Communication

Act as a brand ambassador, delivering a warm, professional service at all times 
	
Manage inbound calls, emails, and enquiries in line with agreed service levels 
	
Carry out post-completion courtesy calls to gather feedback and encourage customer survey participation 

Complaint & Case Management

Coordinate and administer complaints in line with the New Homes Quality Code 
	
Liaise with internal teams to gather accurate information and support detailed responses 
	
Track complaint progress, provide updates in regional meetings, and escalate where necessary 

Operational Support

Maintain customer journey trackers and complaint logs 
	
Triage customer-reported defects and ensure clear communication with Build teams 
	
Support defect management on completed developments, including scheduling maintenance 
	
Provide cross-regional support when required to maintain service continuity 

Collaboration & Insight

Work closely with Build, Sales, and Customer Service teams to deliver efficient aftercare 
	
Share feedback and insights to improve customer satisfaction and service performance 
	
Support colleagues with queries and contribute to consistent, high-quality responses 

Compliance & Standards

Ensure all communications and data handling meet GDPR and IT security requirements 
	
Uphold Health & Safety standards in all customer and site interactions 
	
Take responsibility for the appropriate use of company equipment 

About You

Strong customer relationship skills, both over the phone and in person 
	
Excellent written and verbal communication 
	
Confident using Microsoft Office and general IT systems 
	
Experience in a customer service role 
	
A collaborative mindset and ability to work across multiple teams 

Desirable:

Understanding of build processes and their impact on customers 
	
Knowledge of the New Homes Quality Code or housing sector customer service 

Why Join?

This is an opportunity to shape the customer experience at a key stage of the journey. You’ll be part of a supportive regional team, with the chance to develop your skills and progress into a Customer Services Manager role over time.

If you’re motivated by helping people, solving problems, and delivering service you can be proud of, we’d love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Penrith! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!