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Customer Service Advisor

Job Posted: 2 days ago

Salary: £ 30,000 - 36,000 / Annum
Job Type: Permanent
Location: Droitwich

Expire in: a month

Job Description

Job Introduction                 

Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our Jaguar Land Rover dealership in Droitwich.

The hours of work are Monday to Friday, 08:00  - 18:00 (1 Hour Lunch Break). With 1 in 3 Saturdays 09:00 - 13:00.

Excellent basic salary with bonus OTE up to £36,000 plus benefits.

As a Customer Retention Advisor you will facilitate inbound calls and service bookings as well as making outbound calls to existing Jaguar and Land Rover customers offering comprehensive support in all of their vehicle servicing and maintenance requirements.

Role and Responsibilities

Inbound and outbound aftersales calls, booking customers vehicles into the dealership for service or repairs.
Follow up calls to remind customers of required work previously identified
Accurate data inputting of customer details
Identifying infrequent customers and promoting Listers services
Increase customer retention while ensuring customer satisfaction
Improve and drive lead conversions
Contacting prospective customers and upselling products
Adhering to brand standardsAbout you

Automotive or car dealership experience is preferred but not essential as full training will be provided. However, ideally you will have previous customer service or telesales experience  
Customer focussed with excellent communication & organisational skills
Self-motivated & target driven
Able to work on your own or as part of a team
Ability to use your own initiative to provide impeccable customer service
Smart and presentable with an outstanding telephone manner
Competent using Microsoft OfficeWhat we offer

25 days holiday plus bank holidays
Company Pension
Wellness Programme
Sick Pay
Group life insurance
Staff discount on car servicing
Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications
Company Events

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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