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Customer Service Advisor

Location: Remote, UK

Salary: £11 – £14 per hour (£21,450 – £27,300 per annum equivalent, based on a 37.5-hour week)

Job Type: Part-Time / Full-Time / Contract

Reference: VC-CSA-008

Reporting To: Customer Service Team Lead (Client Side)

About the Role

Vita CV is a UK-based recruitment partner working with established businesses across the customer services sector. We are currently recruiting on behalf of our client, a customer-focused services business that supports a consistent volume of online and phone enquiries from customers across the UK. This is a UK-wide remote position suitable for candidates who can work independently within a structured home-based environment.

Role Overview

The Customer Service Advisor will handle inbound customer enquiries across email, live chat, and phone, ensuring timely responses, accurate record-keeping, and a professional customer experience at every interaction.

Key Responsibilities

• Respond to customer enquiries across email, chat, and phone in a timely and professional manner

• Resolve order, account, service, or access issues with clear follow-up and minimal delay

• Maintain accurate notes within the CRM or support system after each interaction

• Escalate more complex issues to the relevant internal teams when required

• Follow service standards, internal processes, and agreed response-time expectations

• Identify recurring issues and flag them to support leads or operations teams

• Contribute to a smooth and consistent customer experience across all channels

Candidate Requirements

• Previous experience in customer service, support, or a similar client-facing role

• Strong written and verbal communication skills in English

• Ability to manage multiple enquiries without compromising quality or accuracy

• Comfortable using systems, CRMs, and standard support platforms

• Good problem-solving skills and attention to detail

• Reliable and confident working independently in a remote environment

• A stable home internet connection and a quiet workspace suitable for customer calls

Desirable Experience

• Experience with Zendesk, Freshdesk, or similar customer support tools

• Previous exposure to remote or home-based customer support environments

What This Role Offers

• Fully remote, UK-wide working arrangement

• Flexible engagement across part-time, full-time, and contract options

• Opportunity to develop transferable skills within a structured operation

• A people-focused role with clear processes and team support.